Nights with Ritz Carlton & Westin Hotels

Spent times with Ritz Carlton early May 2008

Ritz Carlton hotel? The first thought comes across my mind was what’s that hotel and where it was located in Kuala Lumpur. After searching google, I have little info about the hotel and my friend and I spent the earliest weekend of May in Ritz Carlton. Very interesting part during my way to the hotel was that even the taxi driver does not know where the hotel location was. Could this be allowed to happen in Kuala Lumpur where the taxi driver lacks of knowledge about places and hotel location in the city? Are they supposed to be well-trained before they go for guests or travelers?

Back to the hotel, my first impression when I step into the hotel was whoa! It is very typical western style concept located Bukit Bintang, well-trained friendly staffs and surprisingly I got a special room assistant! The female staff explained everything and very professional indeed. As usual, room facilities are excellent as expected as a 5stars hotel and i-pod charger provided was actually very much appreciated. During two nights stayed in Ritz Carlton Kuala Lumpur, I felt very comfortable and very impressed with their services and hotel facilities. It was indeed worth the value for money.

10^th to 11^st May 2008 Westin Hotel

Well located right just opposite the marvelous shopping mall, the Pavillion. Again, this is another luxury western style hotel with good restaurants and wonderful extra space deluxe room facing the Petronas tower. That was my first experience with westin after Ritz Carlton. Honestly, I like Westin very much but very unfortunately, I was so disappointed with the front desk staffs service. The staff was confused with my room booking by hotel voucher. I wondered these staffs are in fact familiar with the procedure or just a trainee? Even they are not well-trained but at least hotel staffs should have the positive attitude to their guests. No smiling, very in-efficient during my check-in that’s what I experienced with Westin. True enough, do they ever ask what hotel guest really wants and needs? Could they professional enough to be able to solve guests’ problems? My only advice is that improve the software to the maximum because your hotel hardware was good enough as 5 stars hotel internationally.